Complaints
You can lodge a complaint with the Office of Economic and Statistical Research (OESR), Queensland Treasury in person, by telephone, or by completing and submitting a complaint form. Please send the completed form to us by mail or as an email attachment.
Contact details are:
Queensland Government Statistician
Office of Economic and Statistical Research
Queensland Treasury
PO Box 15037
CITY EAST QLD 4002
Telephone: +61 7 3224 5323
Fax: +61 7 3234 0755
Email: oesr@treasury.qld.gov.au
OESR strives to provide high quality products and services. We value your feedback because it helps us to improve our efficiency and effectiveness. The Queensland Treasury Complaints Management Policy affirms that OESR is committed to ensure that complaints are dealt with fairly, promptly and in an efficient and confidential manner.
What happens once I lodge my complaint?
Your complaint will be referred to a designated officer who will investigate your complaint and contact you with an outcome. During the investigation the designated officer may need to contact you to discuss your complaint or request further information.
How long will it take to resolve my complaint?
If you have provided your contact details, written acknowledgement of your complaint will be provided to you within 14 days. Your complaint will be investigated and you will be advised of the outcome and resolution within 60 working days. However, complex complaints may take longer to resolve. In these cases you will receive regular progress reports until the investigation is complete.
What if I am not satisfied with the outcome?
You may request a review of the complaint by the Queensland Government Statistician and Assistant Under Treasurer. If you are still not satisfied you can contact the Queensland Ombudsman. The Queensland Ombudsman is an independent organisation that investigates complaints about the actions and decisions of Queensland’s state and local government agencies, and their staff.
What if my complaint concerns a breach of privacy or a denied Freedom of Information application?
Please do not fill out the complaint form. You must contact the Manager, Freedom of Information on +61 7 3224 4171.
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Last reviewed: Jun 10, 2008, Last modified: May 16, 2008
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